Question 1

What payment methods do you accept?

Accepted Answer

We accept cash, credit/debit cards, UPI, net banking, and insurance/TPA cashless approvals.

Question 2

Do I need to pay a deposit during admission?

Accepted Answer

Yes, an initial deposit is required at the time of admission based on the estimated cost of treatment. This will be adjusted in the final bill.

Question 3

How do I get an itemized bill?

Accepted Answer

An itemized bill will be provided at the time of discharge. You can also request an interim bill from the billing desk during your stay.

Question 4

What is considered a daycare procedure?

Accepted Answer

Daycare procedures are minor surgeries or treatments (like cataract surgery, certain biopsies, or chemotherapy) that require hospital admission but allow you to go home the same day.

Question 5

Do I need an attendant for a daycare procedure?

Accepted Answer

Yes, it is mandatory to have a responsible adult accompany you to drive you home and assist you after the procedure.

Question 6

Are daycare procedures covered by insurance?

Accepted Answer

Most health insurance policies cover standard daycare procedures. Please check your specific policy terms or consult our insurance desk before admission.

Question 7

How does the final discharge process work?

Accepted Answer

Upon your doctor

Question 8

What are non-medical expenses?

Accepted Answer

Non-medical expenses (like registration charges, diet charges for attendants, certain consumables) are usually not covered by insurance and must be paid out-of-pocket by the patient.

Question 9

What is a co-payment?

Accepted Answer

A co-payment is a fixed percentage of the total bill that you must pay out-of-pocket, as defined in your specific health insurance policy.

Question 10

Can I get cashless in an emergency?

Accepted Answer

Yes. In emergencies, you or your relative must inform the insurance desk within 24 hours of admission. We will initiate the cashless process while treatment begins immediately.

Question 11

What if my cashless request is denied in an emergency?

Accepted Answer

If cashless is denied (due to policy terms or lack of information), you will need to settle the hospital bill and file for reimbursement later. We will provide all necessary documents to assist your reimbursement claim.

Question 12

What is cashless hospitalization?

Accepted Answer

Cashless hospitalization is a facility provided by insurance companies where the hospital bill is directly settled by the insurer, relieving the patient from paying out-of-pocket at the time of discharge.

Question 13

How do I avail cashless treatment?

Accepted Answer

To avail cashless treatment, you must present your insurance ID card or policy document at our insurance desk during admission. We will verify your eligibility and send a pre-authorization request to your insurer/TPA.

Question 14

Do you accept Star Health?

Accepted Answer

Yes, we are a network hospital for Star Health Insurance, offering seamless cashless hospitalization for eligible policyholders.

Question 15

Do you accept HDFC Ergo?

Accepted Answer

Yes, we are fully empanelled with HDFC Ergo for cashless admissions.

Question 16

Do you accept ICICI Lombard?

Accepted Answer

Yes, ICICI Lombard policyholders can avail cashless facilities at our hospital.

Question 17

What items are provided by the hospital during admission?

Accepted Answer

We provide hospital gowns, basic toiletries, and all necessary medical supplies. All meals according to your prescribed diet plan are also provided.

Question 18

Can one family member stay with the patient overnight?

Accepted Answer

Yes, one attendant is allowed to stay with the patient in most private and semi-private rooms. A convertible couch or recliner is provided for the attendant.

Question 19

What are the visiting hours?

Accepted Answer

General visiting hours are usually 4:00 PM to 7:00 PM. ICU visiting hours are more restricted. Please check with the ward nurse for specific timings.

Question 20

Is outside food allowed?

Accepted Answer

For clinical safety and dietary control, outside food is strictly prohibited for patients. We have an in-house dietary team that prepares hygienic, medically appropriate meals.

Question 21

How do I avail cashless mediclaim?

Accepted Answer

You must submit your insurance ID card, KYC documents, and the doctor's admission advice to our TPA/Insurance desk at least 48 hours before planned admissions, or within 24 hours for emergencies.

Question 22

What happens if my insurance cashless claim is rejected?

Accepted Answer

If the cashless claim is denied, you will be required to pay the hospital bill in full. You can later apply for reimbursement directly from your insurance provider.

Question 23

How can I request my medical records?

Accepted Answer

You can request your medical records by filling out a request form at the Medical Records Department along with a valid ID proof.

Question 24

Can someone else collect my reports?

Accepted Answer

Yes, but they must carry an authorization letter signed by you, along with a copy of your ID and their original ID.

Question 25

Are my reports available digitally?

Accepted Answer

Yes, most laboratory and radiology reports are sent via SMS/Email link and are accessible through our patient portal.

Question 26

How do I book an OPD appointment?

Accepted Answer

You can book an appointment through our website, by calling our helpline, or by visiting the registration desk at the hospital. We recommend booking in advance to minimize waiting time.

Question 27

What documents should I bring for my first consultation?

Accepted Answer

Please bring a valid government ID, your insurance card (if applicable), past medical records, previous prescriptions, and any referral letters from your primary doctor.

Question 28

Do I need to fast before my blood tests?

Accepted Answer

Certain blood tests (like fasting blood sugar or lipid profile) require 10-12 hours of fasting. Your doctor or the lab reception will inform you if fasting is necessary for your specific tests.

Question 29

How long is a prescription valid?

Accepted Answer

General prescriptions are usually valid for 30 days. However, certain restricted medicines may have a shorter validity. Please check with our pharmacy for specific details.

Question 30

When should I inform the insurance desk for a planned surgery?

Accepted Answer

For planned admissions, we recommend initiating the pre-authorization process at least 48 to 72 hours prior to the scheduled admission date.

Question 31

What documents are required for planned admission?

Accepted Answer

You will need your Health Insurance ID card, Government ID (Aadhar/PAN), Doctor

Question 32

How long does insurance approval take for planned cases?

Accepted Answer

Once all required documents are submitted, the initial pre-authorization usually takes 4 to 12 hours depending on your TPA/Insurer.

Question 33

What is a TPA?

Accepted Answer

A Third Party Administrator (TPA) is an IRDAI-licensed entity that processes health insurance claims and provides services like issuing ID cards and facilitating cashless facilities on behalf of insurance companies.

Question 34

How does reimbursement work?

Accepted Answer

In reimbursement, you pay the entire hospital bill at discharge. You then submit the original bills, discharge summary, and claim form to your TPA/Insurer, who will reimburse the eligible amount to your bank account.

Question 35

Will the hospital help with my reimbursement claim?

Accepted Answer

Yes, our insurance desk ensures you receive a complete file containing all mandatory documents (Discharge Summary, original bills, reports) required for your reimbursement submission.

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